On-line sales and services: 2022 update and major trends
Monday 19 September 2022
From 12:30 to 13:30
Trade show NATEXPO 2022
C121
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On-line sales and services: 2022 update and major trends

Although organic retailers are still wondering about the benefits of online sales, it is beginning to take root even more firmly as the practical aspect is evident to even the most well-informed consumers. Innovative services are being developed, with unique opportunities for new economic models: marketplaces, pedestrian walk-ins, livestreaming, customer support (on-line consultation, etc.). It’s the era of social shops and friendly doorsteps to avoid “sofa” shopping.

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Although organic retailers are still wondering about the benefits of online sales, it is beginning to take root even more firmly as the practical aspect is evident to even the most well-informed consumers. Innovative services are being developed, with unique opportunities for new economic models: marketplaces, pedestrian walk-ins, livestreaming, customer support (on-line consultation, etc.). It’s the era of social shops and friendly doorsteps to avoid “sofa” shopping.